As promised on Facebook this morning, I am here to bore entertain you with the horror of my checkout experience at Walmart.
The purpose of today’s trip was just to snag some good deals with coupons. I wasn’t buying anything other than the things I had coupons for, so of course I was paying close attention to the prices.
So we finished shopping and got in line to check out. The cashier was an older lady and when she scanned the two boxes of Wheat Thins, they rang up at $2.38. I quickly pointed out that there had been a tag on the shelf saying they were on rollback for $1.98. She had to go ask someone how to fix the price and when she came back, she said she would have to void it first. So she grabbed both boxes, scanned them both (adding two more charges of $2.38) and then voided out those charges. I pointed it out, so she did the same exact thing again. And again. I was getting frustrated, so she called over a manager who insisted that all the charges had been voided out. I decided to let it go and then check my receipt after it was all said and done.
So we moved onto some vitamins. I could have sworn the shelf said they were only $4, but they rang up at $12. I was not about to go through that nightmare again, so I just asked to take them off. I was buying ahead since I had the coupon and since I still had vitamins left at home, it wasn’t that big of a deal. So even though I wanted to avoid the nightmare, I still had to go through it again (seriously, I would have rather read lipofuze reviews than deal with this again). She grabbed them, scanned them, and then voided that entry. Again, the manager sided with her and told me all the charges had been voided out.
I was so frustrated. I paid and walked away with my receipt. It took less than 5 seconds to look at my receipt and see that I had still paid for 4 boxes of Wheat Thins (and I only had 2 in my cart) and a container of vitamins (which I didn’t have in my cart at all). I marched over to customer service and explained the situation. The lady took one look at my receipt and exclaimed, “Who did this?!”
She gave me $18 back and we got out of there. Upon further examination of my receipt when I got home, I found that I had paid for 6 boxes of Wheat Thins and only came home with 2 and been refunded for 2. So I’m still out about $5, but there’s no way for me to prove it now. Oh well. At least I got the $18 back!
Posted: July 8th, 2010 under Random Thoughts.
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