I am so tired of the run-around we get with Kelvin’s acid reflux medicine. When his doctor first prescribed it, the insurance company required prior authorization, so it took over a week to get his medicine because the insurance company was so slow and didn’t do what they said they would. Luckily, his doctor’s office gave us samples of the medicine to give him in the meantime.
After that, though, it was fairly simple to refill. Well, a couple weeks ago, the doctor raised his dosage because it wasn’t working as well anymore. He still had some medicine at home, so I just started giving him twice as much before I filled that prescription. So on Friday, he was starting to run low, so I called Walgreens and asked if his prescription was ready. They said yes. I didn’t have time to pick it up until Monday, but when I got there, they wouldn’t give it to me because his insurance would only cover the medicine once in a 30-day period. I was pretty ticked about that, but I had exactly enough to get him through today, which is when they would cover it again.
So today after playgroup I went to Walgreens to pick it up and they said it would be a 20-minute wait. I asked why because I had called a few days ago and they’d said it was ready. The lady got all huffy and said that they have to make the prescription right before I pick it up, which I know for a fact is NOT true. They’re little pills that come in a blister-packaging. There’s nothing to “make”! But whatever. So I specifically asked if it would be ready for me to pick up in about 30 minutes and she said yes.
I asked Chad to pick it up on his way home for lunch and he said he would. They made him wait HALF AN HOUR (when it had already been 45 minutes since I’d been there) because they said they needed prior authorization again and he said they shouldn’t because it was the same medicine, but a different dosage. So after half an hour, they said they would call him when they figured out what was going on.
They never called, so at about 4 I called them because Kelvin doesn’t have any medicine for tomorrow and I needed this resolved. They said they needed the prior authorization because it was a different dosage. They couldn’t have just said that in the beginning??? So I had to call his doctor’s office and ask them to go through that week-long hassle again and ask if they had any samples I could give him in the meantime. They gave me a 30-day-supply! After I’m able to fill his prescription, I’m going to save whatever’s left of the sample for situations such as this down the road!!!
Congratulations if you actually made it to the end of this post! I just needed to get all this out. I am so, so tired of the hassle we get with this medicine. Sigh.
P.S. I was supposed to say something about horse supplements somewhere in that post, but really, where would I have put that?
Posted: February 18th, 2009 under Random Thoughts.
Comments: 4